Reservation Policy

At Genji we strongly encourage making reservations for your dining experience, however a reservation is not a guaranteed seating time. It is an order of seating guarantee at an estimated time based on our normal reservation flow giving your party preference over walk-in customers. Teppanyaki table side cooking is as unique in the manner of customer flow as it is in the preparation of the meal. The balance of customer promptness, chef availability, and table availability make it difficult to be exact in the reservation times. Our goal is to meet all reservation times and make your dinner a great experience, but at times circumstances beyond our control make this difficult. If a wait is anticipated Genji will advise you as soon as possible and give you an estimate of the length of the wait.

To be seated the entire party must be present. If someone is willing to order for the missing member(s), placements will be saved and the party will be seated.

If the entire party is not present and ready to be seated within 15 minutes of the reservation time the order of seating guarantee will lapse. The party will be seated as quickly as possible without delaying guests with reservations who have arrived on time.